FAQs

ORDERING MATTERS

How do I go about placing an order?

Where is your head office located?

What are your opening hours?

What do I need to prepare before coming for self-collection?

Is delivery service available on my purchases?

What are the returns & exchange policy? 

Can I change my pre-existing orders if prices were to change?

 

PAYMENT MATTERS

What is Gold Price Singapore preferred payment method?

Will there be any merchant fees incurred when paying via Credit Card and/or PayPal?

 

WEBSITE MATTERS

How secure is Gold Price Singapore website?

What is SSL?

What is your live chat module?

 

PRODUCT MATTERS

Are the products on www.goldprice.com.sg genuine?

Why bullion and coins priced higher than the current spot price?

How are the prices on www.goldprice.com.sg so competitive?

 

INTERNATIONAL ORDERS & TAX MATTERS 

Are there any additional taxes payable on your products?

Is it possible for a tourist to obtain GST refund if purchasing from goldprice.com.sg?

Who can export tax-free bullion (gold and silver) outside Singapore?

Do I need to pay import tax at my destination country? 

Does Gold Price Singapore accept International orders?

What are the preferred methods of payment for International orders?

I am planning on visiting Singapore soon, but would like to make purchases before my visit, can Gold Price Singapore securely store my products until my visit?


 



ORDERING MATTERS

How do I go about placing an order

  1. Browse and look through our products available.
  2. Find the product and the quantity and click ‘Add to Cart’, you may continue browsing other products.
  3. Once you have completed your purchases, click ‘Check Out’ to confirm your order.
  4. Login to your existing account or sign up for a new account to proceed.
  5. You may choose your delivery method upon logging into or creating your new account.
  6. Once your order is confirmed you will receive a confirmation email and/or a confirmation call from us.
  7. In order for us to secure the prices of your purchases we will need you to make payment within the same working day, to assist us further, please send us the receipt of your payment to sales@goldprice.com.sg.

 

Please Note: The prices on our website are updated every 15 minutes.

 

Where is your head office located?

Kindly contact us on our hotline at (65) 6591-8832 to fix an appointment prior collection.

Our office is located at:

Woodlands 11
11 Woodlands Close, #04-25
Singapore 737853
For directions please click here

 

What are your operating hours?

Mondays to Fridays: 10am to 7pm

Saturdays: 10am to 1pm

Sundays: Closed

 

What do I need to prepare before coming for self-collection?

Please bring along the confirmation receipt along with your NRIC / FIN card or passport for verification purposes.

 

Is delivery service available on my purchases?

Delivery service is available at an extra cost of $20.33 and we will get your products delivered to you within 1 working day.

 

What are the returns & exchange policy? 

Here at Gold Price Singapore, the satisfaction of our customers is our priority, we do provide refunds or exchanges on damaged or defect goods, within 3 working days, all other request will be accessed individually and subjected to our approval.

Please Note: Losses incurred on returns or refunds is the liability of the customers, Gold Price Singapore will not return any market gains made on the products.

 

Can I change my pre-existing orders if prices were to change?

All orders and sales are final, and an invoice will be dated, hence no changes may be made.

 


PAYMENT MATTERS

What is Gold Price Singapore preferred payment method?

Our preferred method of payment is through a bank transfer to either our DBS Current Account or OCBC Corporate Bank Account. However, we will also accept payment through cash, cheque, credit card or PayPal, please note that payment via credit card or Paypal may attract extra merchant fee.

 

A.     Payment via Bank Transfer

Upon placing an order, we require the full payment to be made immediately on the time of purchase to our bank account; our bank details are as follows:

1.  OCBC Corporate Bank Account

Name of Payee: Gold Price Singapore Pte. Ltd. 
Payee Bank Code: 7339 
Payee Account Number: 629 844416 001

 

2.  DBS Current Bank Account

Name of Payee: Gold Price Singapore Pte. Ltd. 

Payee Bank Code: 7171

Payee Branch Code: 003

Payee Account Number: 0199031688

 

Please screenshot your bank transaction receipt to sales@goldprice.com.sg to secure your order with us.

 

B.     Payment via Cheque

Please make your Cheque/s payable to Gold Price Singapore Pte. Ltd.

Bank Name: OCBC Bank
Name: Gold Price Singapore Pte. Ltd.
Account Number: 629-844416-001

You may go to any OCBC branch to drop-in the cheque deposit box. 

Once you have deposited your cheque, please email sales@goldprice.com.sg with the following details:

1. Cheque Number
2. Bank
3. Amount

As cheque clearance take 1 working day to clear and the cut off time is before 3pm, we expect prompt payment to secure your order for any gold and silver bullion purchase.


C.    Payment via Cash

Full payment is required to be paid via cash payment upon delivery or self-collection. 

 

Please Note: Full payment is required for Cheque and Bank Transfer payment immediately on the time of purchase to secure your order with our supplier and to lock-in the gold or silver price. We will proceed to lock-in gold and silver prices on the day funds are received. Any payment not made within the same day will be cancelled without further notice and the customer will be subjected our admin fee of $50.

 

Will there be any merchant fees incurred when paying via Credit Card and/or PayPal?

An additional merchant fee of 3.9% is payable when paying through either credit card and/or PayPal. For security reasons, the maximum limit for these payment methods is USD$10,000. Please visit www.paypal.com for more information.



PRODUCT MATTERS 

Are the products on www.goldprice.com.sg genuine?

We guarantee that all our products are genuine and authentic as we only procure from trusted sources and all our products come with a ‘certificate of authenticity’ to verify its quality. We do not trade or deal with counterfeit gold or silver products.

 

Why bullion and coins priced higher than the current spot price?

Physical metals are priced at a premium compared to the actual spot price, due to the costs involved with refining and minting them.

 

How are the prices on www.goldprice.com.sg so competitive?

We are aware that many large retail outlets or banks are often charging a higher premium or additional fees on their physical metal, here at Gold Price Singapore, we aim to offer our products at wholesale prices with our premium at around 3% to 5% spot prices and no additional fees.

 


WEBSITE MATTERS

How secure is Gold Price Singapore website?

Security is our upmost concern. When you place an order with us, throughout your transaction process, you will be redirected to HTTPS, which means your transactions is protected by encryption through SSL (secure sockets layer).

What is SSL?

The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session.

 

Customers know when they have an SSL session with a website when their browser displays the little gold padlock and the address bar begins with a https rather than http. SSL certificates can be used on webservers for Internet security and mail servers such as imap, pop3 and smtp for mail collection / sending security.

 

What is your live chat module?

We provide a live chat module through our website, allowing our clients to chat with us on any enquiries that they may have with our website and products. Our chat is available during our opening hours, and we will try our utmost to reply promptly.

 


INTERNATIONAL ORDERS & TAX MATTERS

Are there any additional taxes payable on your products?

From 1st October 2012, products classified as Investment Precious Metals (IPM) are exempted from the Singapore’s government 7% GST charge. In accordance to this ruling, any of our product which are classified as IPM are hence GST-free, please visit http://www.iras.gov.sg for more information.

 

Is it possible for a tourist to obtain GST refund if purchasing from goldprice.com.sg?

For tourist who are visiting Singapore and have made purchases on products that includes GST will be eligible to get their GST refunded when leaving Singapore, please visit http://www.customs.gov.sg/leftNav/trav/Tourist+Refund+Scheme.htm for more information.

 

Who can export tax-free bullion (gold and silver) outside Singapore?

  • Only non-Singaporean customers are eligible to place their orders for exporting out of Singapore. Singaporeans / Permanent residents (PR) / Employment Pass holders are not allowed to place their orders under this scheme but can be a carrier on behalf of customers to bring the tax-free bullion out of Singapore.
  • The carrier or carrying agent – the person physically bringing the bullion out of Singapore – can be the customer or any designated agent / representative of the customer (Singaporean or non-Singaporean).
  • The person carrying the physical bullion (gold or silver) out of Singapore (carrier) must be 16 years old of age or above at the time of presenting the bullion to Singapore Customs.

 

For interested parties please contact us directly on exporting our products outside of Singapore and visit the Singapore Customs website at www.customs.gov.sg for more information

 

Do I need to pay import tax at my destination country? 

Please check with the respective agency of your destination country on its taxation laws.

 

Does Gold Price Singapore accept International orders?

We do accept International orders; please contact us directly to make arrangements for your purchases and also shipping rates.

 

What are the preferred methods of payment for International orders?

We only accept direct bank transfer (bank wired) for International orders.


I am planning on visiting Singapore soon, but would like to make purchases before my visit, can Gold Price Singapore securely store my products until my visit?

Yes, short-term secured storage facilities are available; please contact us for more details.

 


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Testimonials ( 21 )

Review By Kit
Bought my first silver bar from Billy. Good and trustworthy seller. Will definitely recommend.

2014-02-22 11:59:31
Review By Zhiqiang
Very honest seller. Good recommendation from billy as we'll. will sure return to purchase more.

2013-12-02 22:29:53
Review By Kim Teo
Even though I just bought a 100g PAMP Gold bar, this guy, Billy, is very friendly. Definitely not a biased seller. I will for sure, be back and get for more.. Cheers Billy..

2013-10-27 08:24:39
Review By Allen
My first transaction with GPS makes me feel sincerity from Billy. Explanation of the product bought and without a thought, a thoughtful man looking into the need of the buyer. GPS is a recommended place if you intend to start your commodity collection. For sure i will.

2013-06-15 16:55:41
Review By Alizah Abdulla
I've just purchased the 5grams pamp Suisse fom Billy yesterday, it was a great pleasure to know u. Service was excellent shall return for more.

2013-05-13 17:09:33
Review By Alizah Abdullah
I've just purchased the 5grams pamp Suisse fom Billy yesterday, it was a great pleasure to know u. Service was excellent shall return for more.

2013-05-05 12:47:23
Review By Lim Even
Started my precious metal investment collection diversification plan about 9 months ago and approached Mr Billy from Gold Price Singapore, had enriched my knowledge and belief in continue month after month. with the current dip in metal prices, presented to us an golden opportunity to enter and acquire more in our wealth creation for the future. GPS is pro-active, dependable and professional in services rendered and I hope they can incorporate some form loyalty membership plan for us as investor as partners to benefit from some form of discount benefits. I am one very satisfied customer of Gold Price Singapore and look forward for better deals in near future.

2013-04-19 20:31:48
Review By Michael Chua
I had just purchase some gold from billy today.he is very trustworthy and friendly. He called me again for some cash refund as I leave his office. Will definitely return again..

2013-04-19 02:40:55
Review By Mr. Lee
Trusted Gold & Sliver Authorized Dealer.Fast Transaction with Positive SSL Certificates.With Gold/Silver 24-hour Spot Chart.100% Highly Recommended.Will definitely be back with more order :)

2013-04-18 23:24:25
Review By HAIRI
Billy was very accomodating. I'm happy with my purchase. Will definitely return again though i'm staying on the other side of Singapore. Thanks Billy, n sorry to disturb during ur kopi time. See ya

2013-04-04 23:05:15
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